Experience

Present

ADP
Senior Instructional Designer
• Design and build learning experiences for agents assisting ADP's retirement-services clients
• Developed and communicated the learning team's first instructional-design processes
• Mentor instructional designers and facilitators on learning team
• Develop e-learning using Articulate Storyline 3

2017 - 2018

United Healthcare
Senior Instructional Designer
• design and develop e-learning and instructor-led training for global network of provider-data specialists
• develop e-learning using Storyline 2
• develop web-based instructor and participant guides using HTML templates

2014 – 2017

Humana, Louisville, Kentucky
Learning Consultant
• developed web-based training to meet the needs of agents across four retail sales channels
• received Humana Star Award for exercising informal leadership and developing innovative training solutions
• utilized HTML/Javascript/CSS, Storyline, Captivate
• built website to showcase agent stories from the first OEP under the Affordable Care Act
• used responsive design to develop desktop and mobile versions of ordering and matching games to help agents learn the sales process
• developed scenario-based software simulation to train agents on application system • Led development of Training Design and Style Guide

2013 – 2014

GE Healthcare Life Sciences
Employee Training and Development Specialist
• coordinated and developed training to support a global network of engineers servicing bioreactors, cell imaging systems, and other biotechnology instruments
• developed objectives, instructor guides, student guides, for instructor-led training
• observed instructor-led training to provide feedback to instructors and revise training materials
• developed objectives, project plans, storyboards, and content for e-learning

2011 – 2013

National Gallery of Art, Washington, D.C.
Employee Training and Development Specialist
• followed instructional design process to develop management plans, design documents, objectives, storyboards, assessments, and content, and evaluations for e-learning modules
• developed e-learning using Lectora authoring tool, Creative Suite, and HTML/JavaScript
• project manager for LMS training, rollout, and implementation
• developed policy and guidance on use of the LMS
• designed, developed, and delivered over 30 hours of face-to-face training for training supervisors on how to utilize the LMS
• COTR for LMS initial implementation, upgrades, and customizations
• serve as liaison between LMS vendor and training office
• project lead for all web-based training development projects
• developed e-learning strategic goals and policy documents
• collaborate with SMEs to develop job task analyses

2008 – 2011

U.S. Navy, National Naval Medical Center, Bethesda, Maryland
E-Learning Development Specialist
• collaborated with Instructional Systems Specialists to develop training for Navy Medicine
• developed SCORM-compliant e-learning using Flash, ActionScript, HTML, Javascript, and a variety of rapid-authoring tools
   

2007 – 2008

Bright Horizons Family Solutions, Watertown, Massachusetts
Instructional Designer and Course Developer
• collaborated with SMEs and media designers to develop asynchronous online courses
• developed online training for employees of a leading provider of employee-sponsored childcare
• collaborated with subject matter experts to organize and develop content
• developed e-learning using Lectora, Captivate, Flash, and HTML
• ensured SCORM-compliance of training materials and integrated them with LMS
   

2005 – 2007

Savannah College of Art and Design, Savannah, Georgia
Instructional Designer
• collaborated with SMEs and media designers to develop asynchronous online courses
• served as project manager for courses under development
• proofread, edited, and maintained consistency of all course content
• developed course outcomes and goals
• built course HTML files using Dreamweaver and integrated these with Blackboard LMS
• developed scripts for multimedia objects
• initiated and coordinated formative evaluation of user interface
   

2005

Brown University, Providence, Rhode Island
Instructional Technology Coordinator
• collaborated and consulted with humanities faculty to integrate technology into instruction
• supported faculty in the development and management of web-enhanced courses
• provided user support and troubleshooting for WebCT
• developed and delivered training to faculty and students regarding WebCT, blogs, and other tools
   

2004 – 2005

US Cochrane Center/Brown University, Providence, Rhode Island
Instructional Designer
• Designed online course intended to train participants to identify and classify clinical trials
• Worked with evidence-based healthcare experts to distill course content
• Collaborated with web developer to implement course using WebCT platform

Fall 2003

Tom Snyder Productions, Watertown, Massachusetts
Software Development Intern
• Assisted in the design of software to build automaticity with math facts
• Conducted formative evaluation interviews and presented results to company leaders

2001 – 2002

Old Kings Elementary School, Bunnell, Florida
Teacher, Kindergarten Title I
• Developed and implemented alternative curriculum for at-risk students
• Designed grade-level pages for school website and updated dynamic content

1998 – 2000

Teach for America/J.A. Hernandez Elementary School, Franklin, Louisiana
Teacher, Second Grade
•Served as a member of a corps of outstanding college graduates who commit two years to teach in public schools in low-income rural and urban communities
•Designed school’s first web page and acted as webmaster

Volunteer Work

2012 - 2013

Reading Partners, Washington, D.C.
• Reading tutor for second-grade student

Education

2003 – 2004

Harvard University, Cambridge, Massachusetts
• M.Ed., Technology in Education
• Completed project evaluating wireless handhelds for adult learners
• Co-developed software prototype to teach nutrition skills to middle school students
• Designed two websites to present research and a Universal Design software prototype

1995 – 1998

New College of Florida, Sarasota
• B.A., British and American Literature

Skills and Certification

• Proficient with Articulate Storyline 2, Adobe Captivate, HTML, CSS, JavaScript, Flash, SCORM, ActionScript 3.0, Dreamweaver, Illustrator, Photoshop, Microsoft Office suite, Windows, OSX